Frequently Asked Questions

FAQ

Welcome to Ruminations Studio! We would like to make your shopping experience with us as seamless as possible. Below are some common FAQs. 

 

Don’t see your question below? Don’t hesitate to contact us with any concerns you may have. We honor your business and strive for top quality customer service satisfaction.

 

How can I contact Rumination’s Studio?

Send an email to info@ruminationsstudio.com. We will respond within one business day.

 

Our phone number and business hours: 858.373.7455 M-F 9-5 PST

 

How can I distinguish which jewelry pieces are designed by Rumination’s Studio and which pieces are imported by Rumination’s Studio?

Ruminations Studio carries an eclectic collection of jewelry that is designed in-house. We also carry a variety of other jewelry that is imported from around the world created by international jewelry designers. Both are available for purchase on our website.

 

When navigating the website, click on the side panel under the heading “Features.” You can sort and browse products by clicking on “Ruminations Studio Sourced” and “Ruminations Studio Made”; doing this will distinguish the difference between the two categories.

 

Will my purchase look like the photos provided and be as described?

Each one of our pieces is uniquely made with natural stones that may have slight variation in color, texture, or other other natural inclusions. Thus, no two pieces are exactly alike; this is part of what makes our pieces special. 

 

Also, there may be slight variations between the photos to the physical item due to monitor differences.

 

We guarantee each item is as described in relation to the materials that are used to create the product.

 

How do I properly care for my jewelry?

Different materials require different care. 

Care instructions are provided with each product listing. If you have any questions on how to best care for your item and extend the life of it, please contact us for advice.

 

How can I figure out my ring size?

Please see these instructions and the chart as a guideline for finding your perfect ring size. We use standard US ring sizes.  

 

 

MMRING SIZE

14.1 3

14.9 4

15.7 5

16.5 6

17.7 7

18.1 8

19.0 9

19.8010

20.6 11

21.4 12

22.2 13

 

A simple way to measure your ring finger size is as follows:

-Cut a slim piece of paper and wrap it around your chosen finger. A string/yarn can also be used. Please keep in mind it should be at least inches in length in order to wrap around your finger.

-Mark the point where the paper meets with a pen.

-Measure the paper on the mm size of a ruler.

-This will serve as an approximation for your ring size.

-Please leave room for your finger to comfortably move.

 

Does Ruminations Studio accept returns?

Yes. Please see our policy by clicking on the link below:

https://www.ruminationsstudio.com/policies/refund-policy

 

Does Ruminations Studio offer repair services?

Please note we offer repair services on merchandise that is purchased from Ruminations Studio. See below for rules on repair services.  

 

Repair services are as follows:

Your purchase from Ruminations Studio comes with a 1-year guarantee. If you have a quality issue with your jewelry item within 1 year of the date of purchase, it is eligible for complementary repair services. Ship the item back to the return address provided and Ruminations Studio will repair your damaged item free of charge. 

 

Please note after 1-year repair service is still available, however, it is no longer complementary. A designated hourly fee for labor applies.

 

Please see https://www.ruminationsstudio.com/policies/refund-policy

for more information.

 

Can I create an account without subscribing to email?

Yes. If you do not wish to subscribe to our emails you are not obligated. Our emails have new and featured products, flash sales, and other exciting news. You can subscribe at any time or opt-out.

 

May I check out as a Guest or do I have to create an account?

The advantage of creating an account with us is that this information is stored and ready to use with check out sessions which makes the shopping experience easier and faster. The information is held privately within our encrypted system. If you do not want to create an account and stay on file you may check out as guest.

 

Do you have a customer loyalty program?

Yes—sign up here:https://bit.ly/2Xxildy

 

You will receive a code for 10% off your first purchase and will receive emails (usually 1-2 per month) with new products and access to special subscriber benefits such as sales and products that are available only to subscribers. Stay in the know! Join our loyalty program today.

 

What forms of payment are accepted?

All major credit cards, PayPal, Amazon Pay, and Apple Pay can all be used as a form of payment.

 

Do you ship internationally?

Yes, we ship by DHL worldwide.

 

How will I know the status of my order once it has been placed?

Once your payment has been successfully processed you will receive notification your package has shipped. Once it is shipped, you will receive an email with a tracking number inside. You can use this number to track your purchase until it arrives at your chosen destination. We encourage you to check it often for status updates.

 

Does my package include shipping insurance?

Your package does not include shipping insurance unless your purchase is over $500. If your purchase is over $500, you may also opt-out of delivery signature tracking. Please be aware that opting out of signature tracking is at your own risk. You must indicate your shipping preference at the time of purchase before the package is sent out.

 

What if my package is lost or stolen?

Ruminations Studio is not responsible for lost or stolen packages. We will not reimburse for lost or stolen items or packages. If you feel this is an issue, please designate a safe delivery address and have someone intake the packages on your behalf.